About This Privacy Policy

This Privacy Policy explains what personal information may be collected when you browse our website, purchase automotive products, contact customer service, create an account, or otherwise interact with KELVURON™.

It also explains how that information may be used, shared, stored, and protected, as well as the choices and rights that may be available to you.

In this Privacy Policy, “KELVURON™,” “we,” “us,” and “our” refer to Shanghai Payinyin Network Technology Co., Ltd.

By using our website or Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We May Collect

The information we collect depends on how you interact with KELVURON™.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, or submit information through our website, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order history
• Product selections
• Customer service communications
• Return or refund information
• Information you voluntarily provide in reviews, forms, or messages

Payment information may be processed by third-party payment providers.

KELVURON™ does not generally receive or store your complete payment card number or card security code when transactions are processed through authorized payment gateways.

2. Information Collected During Website Use

Certain technical information may be collected automatically when you access our website. This can include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic region
• Referring website
• Pages viewed
• Products viewed
• Time spent on pages
• Shopping cart activity
• Checkout interactions
• Cookie identifiers
• Advertising or analytics identifiers

This information helps us understand how customers use the website and allows us to maintain, secure, and improve our Services.

3. How We Use Personal Information

We may process personal information for legitimate business and operational purposes, including the following.

Order Processing

We use customer information to:

• Confirm purchases
• Process transactions
• Prepare orders
• Arrange shipping
• Provide tracking information
• Handle returns, refunds, and exchanges
• Communicate about order-related issues

Customer Support

Information may be used to respond to product questions, automotive compatibility questions, delivery concerns, returns and refunds, payment questions, and other customer service requests.

Website Improvement

We may analyze website activity to improve navigation, product listings, website performance, checkout experience, product recommendations, and customer experience.

Security and Fraud Prevention

Information may be processed to verify transactions, detect suspicious activity, prevent unauthorized payments, protect customer accounts, prevent abuse of our website, and maintain website and transaction security.

Marketing

Where permitted by applicable law, and where required with your consent, we may use contact information to send product updates, promotional offers, new product announcements, store news, and marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

4. Payment Information

Payments made through KELVURON™ may be processed by independent payment service providers. These providers may collect information necessary to authorize and complete your transaction.

This may include cardholder name, billing information, payment card details, payment account information, and transaction information.

Payment providers process this information according to their own security standards and privacy practices.

For security reasons, please never send complete card numbers, CVV codes, banking passwords, or similar sensitive financial credentials to KELVURON™ by email.

5. Cookies and Similar Technologies

KELVURON™ may use cookies, pixels, tags, local storage, and similar technologies. Cookies are small data files that help websites recognize browsers, maintain sessions, remember preferences, and understand website activity.

Essential Cookies

These cookies help operate basic website functions, including shopping cart functionality, checkout, account login, website security, and session management. Without certain essential cookies, parts of the website may not function correctly.

Analytics Cookies

Analytics technologies may help us understand which pages customers visit, how visitors navigate the website, how long users remain on particular pages, which products receive the most interest, and whether website features are functioning effectively.

Advertising Cookies

Where enabled, advertising technologies may be used to measure advertising performance, understand advertising conversions, limit repetitive advertising, and present advertisements that may be more relevant to users.

Your ability to control these technologies may depend on your browser settings, device settings, cookie consent tools, and applicable law.

6. Analytics and Advertising Providers

KELVURON™ may use third-party analytics, advertising, and marketing services. Depending on the technologies currently enabled on our website, these may include providers such as:

• Meta, including Facebook and Instagram
• Google
• AppLovin
• Other advertising, analytics, or measurement platforms

These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website. Information collected directly by these companies is subject to their own privacy policies.

The specific providers used by KELVURON™ may change as our advertising and analytics systems are updated.

7. When Personal Information May Be Shared

We may disclose information to service providers when necessary to operate our business. Examples may include:

• E-commerce platform providers
• Payment processors
• Shipping carriers
• Logistics and fulfillment providers
• Customer support providers
• Website hosting providers
• Analytics providers
• Advertising providers
• Fraud prevention services
• Information technology providers
• Professional advisers

These providers receive information only as necessary for the services they perform, subject to their contractual and legal responsibilities.

8. Sale or Sharing of Personal Information

KELVURON™ does not sell personal information in exchange for money.

However, certain privacy laws may define disclosures involving targeted advertising, advertising cookies, or cross-context behavioral advertising as a “sale” or “sharing” of personal information even when no money is exchanged.

Where applicable law provides rights to opt out of these activities, eligible customers may exercise those rights through available privacy controls or by contacting us.

9. Shopify and E-Commerce Infrastructure

Our online store may be operated using Shopify and related e-commerce technologies. Shopify may process information about website visitors, customer accounts, orders, checkout activity, transactions, and device and technical information.

This processing may be necessary to provide the store, checkout, fraud prevention, security, and other e-commerce functionality.

Information processed directly by Shopify is also subject to Shopify's applicable privacy practices.

10. Shipping and Fulfillment Providers

To complete an order, we may provide relevant customer information to logistics or fulfillment partners. This may include recipient name, shipping address, telephone number, email address, order information, and shipment tracking information.

These details are used to prepare and deliver your order and to resolve delivery-related issues.

11. International Data Processing

KELVURON™ serves customers in different countries and may work with international service providers. As a result, information may be transferred to or processed in countries other than the country where you live.

Privacy and data protection laws may differ between countries. Where required by applicable law, reasonable safeguards may be used for international data transfers.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction.

Our website and payment systems may use encrypted connections and secure transaction technologies. However, no electronic transmission, network, or storage system can be guaranteed to be completely secure.

Customers should also protect their passwords, devices, and account credentials.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as completing orders, maintaining transaction records, providing customer service, handling refunds and disputes, preventing fraud, meeting accounting obligations, meeting tax requirements, complying with applicable laws, and protecting legitimate business interests.

Different categories of information may be retained for different periods. When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where legally necessary.

14. Marketing Communications

If you choose to receive promotional communications from KELVURON™, we may send information about products, promotions, and store updates. Marketing emails will normally contain an unsubscribe option.

You may unsubscribe from promotional messages without affecting important transactional communications relating to existing orders, payments, shipping, returns, refunds, and account security.

You may also contact us at service@kelvuron.com to request changes to your marketing preferences.

15. California Privacy Information

California residents may have certain rights under applicable California privacy laws. Depending on the law and circumstances, these rights may include the ability to request information about personal data collected, access to certain personal information, correction of inaccurate information, deletion of qualifying information, information about categories of third parties receiving information, opt-out from certain forms of sale or sharing, and limitation of certain uses of sensitive personal information, where applicable.

We will not unlawfully discriminate against customers for exercising applicable privacy rights. Certain exceptions may apply where information must be retained for transactions, security, legal compliance, fraud prevention, or other permitted purposes.

16. Do Not Track and Browser Privacy Signals

Some browsers and devices allow users to send privacy preference signals. Because technologies and legal requirements continue to evolve, how these signals are handled may depend on the website technologies and consent systems currently in use.

Where legally required and technically supported, recognized privacy preference signals may be processed in accordance with applicable law. You may also control cookies and tracking technologies through available browser, device, or website privacy settings.

17. European Economic Area and United Kingdom

Where applicable, customers located in the European Economic Area or United Kingdom may have additional data protection rights. Depending on applicable law, these may include the right to request access to personal information, request correction, request deletion, restrict certain processing, object to certain processing, request data portability, and withdraw previously provided consent.

Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn. Certain rights may be subject to legal exceptions.

18. Children’s Privacy

KELVURON™ products and Services are intended for general adult consumers and are not specifically directed toward children. We do not knowingly seek to collect personal information directly from children in violation of applicable privacy law.

If you believe a child has provided personal information to us without appropriate authorization, please contact service@kelvuron.com. We will review the request and take appropriate action where required.

19. Security Incidents

If we become aware of a security incident involving personal information, we will assess the circumstances and take reasonable steps to contain and investigate the incident.

Where applicable law requires notification to affected individuals or authorities, we will provide notification in accordance with applicable legal requirements.

20. Third-Party Websites

KELVURON™ may contain links to websites, payment services, social media platforms, or other services operated by independent third parties. Those websites maintain their own privacy practices.

KELVURON™ is not responsible for the privacy practices, security, or content of independently operated third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

21. Your Privacy Choices

Depending on your location and applicable law, you may have options to update account information, correct inaccurate personal information, request access to qualifying information, request deletion of qualifying information, unsubscribe from promotional emails, adjust cookie settings, opt out of certain advertising activities, and exercise other privacy rights provided by law.

To submit a privacy request, contact service@kelvuron.com. We may need to verify your identity before completing certain requests.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, changes to our Services, new technology, new service providers, legal or regulatory requirements, and changes to data-processing practices.

The updated version will be posted on this page with a revised Last Updated date. Where legally required, additional notice may be provided for material changes.