Return and refund policy

KELVURON™ LOGISTICS & FULFILLMENT

Return & Refund Policy

At KELVURON™, we want every customer to have a clear and straightforward experience if a product needs to be returned. This policy explains our return period, return requirements, exchanges, damaged-item handling, and refund procedures.

1. Return Period

Eligible products may be returned within 30 days after delivery.

A return request must be submitted within this period.

To qualify for a return, the product should:

Remain in the same general condition as when it was delivered
Be unused and free from installation damage
Include the original packaging
Include all accessories, manuals, components, and labels originally supplied
Be accompanied by valid order information or proof of purchase

For automotive products, items that have been installed, altered, drilled, cut, programmed, painted, or otherwise permanently modified may not qualify for a standard return.

2. Starting a Return Request

Before returning any item, please contact: service@kelvuron.com

When submitting your request, please include:

Your order number
Product name or model
Reason for return
Photos of the product if relevant
A brief explanation of the issue

After your request has been reviewed, our support team will provide the appropriate return instructions. Where applicable, we may also provide a return shipping label or other return shipping information.

Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted or may experience processing delays.

3. Damaged, Defective, or Incorrect Products

Please inspect your package shortly after delivery. If your order arrives damaged, defective, missing components, or different from the item ordered, please contact us as soon as possible.

To review the issue, we may request clear photos or videos showing the product, packaging, shipping label, damaged or defective area, and product model or identifying information.

After verification, we will provide an appropriate solution based on the circumstances, which may include a replacement, replacement components, return instructions, or a refund.

4. Non-Returnable Products

Some products cannot be accepted for return because of their condition, customization, safety requirements, or prior use.

Examples may include:

Customized or personalized products
Products modified specifically for the customer
Installed automotive components
Used products showing wear or installation marks
Items drilled, cut, painted, or altered
Products missing original accessories
Certain electrical products after use
Hazardous or regulated materials
Gift cards and final sale items

Original shipping charges may also be non-refundable unless the return results from a verified product defect or shipping error. If you are uncertain, please contact us before sending items back.

5. Vehicle Compatibility

Before ordering automotive accessories or components, customers should review all available compatibility information (such as vehicle make, model, year, trim level, dimensions, connector type, and installation requirements).

If you are unsure whether a product is suitable for your vehicle, please contact KELVURON™ before placing your order.

Products damaged because of incorrect installation or use on an incompatible vehicle may not qualify for return unless the item itself is confirmed to be defective.

6. Exchanges

If you would like another model, version, size, or compatible product, the most efficient process is usually to return the original eligible item first.

After the original return is approved, you may place a new order for the replacement product. This helps ensure that the replacement remains available and allows each transaction to be processed separately.

If you received an incorrect or defective item, please contact us before ordering another product.

7. EU Consumer Cancellation Rights

Customers receiving eligible orders within the European Union may have additional consumer rights under applicable EU law, including qualifying for a statutory cooling-off period.

Returned products should generally remain in acceptable condition, include original accessories, be securely packaged, and have proof of purchase.

This policy does not limit any mandatory consumer rights provided by applicable law.

8. Refund Processing

Once an authorized return is received and inspected, we will inform you whether the refund has been approved.

Processing Time: Approved refunds are normally issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the funds.

If more than 15 business days have passed since we confirmed your refund approval, please contact us at service@kelvuron.com.

9. Return Shipping Costs

Return shipping arrangements depend on the reason for the return:

Covered by KELVURON™: Verified company error, incorrect shipment, damaged product, or confirmed defect.
Customer Responsibility: Customer preference, incorrect product selection, compatibility mistakes, duplicate ordering, or change of mind (unless otherwise required by law).

10. Return Destination

Please do not automatically send returned products to our registered company address.

KELVURON™ works with different logistics and fulfillment locations, and the correct return destination may vary depending on the product and original shipment.

Once your return request is approved, our customer service team will provide the correct return location and shipping instructions.

11. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible via email: service@kelvuron.com.

We will attempt to stop the order before fulfillment. Once the product has been packed, processed, or transferred to the carrier, cancellation may no longer be possible, and you may need to wait for delivery to request a return.