How We Fulfill Orders

KELVURON™ provides practical automotive accessories and vehicle-use solutions designed for everyday drivers.

Depending on product availability and your delivery destination, orders may be fulfilled through different logistics centers, supplier facilities, or international fulfillment partners.

This flexible fulfillment approach helps us:

• Maintain access to a wider selection of automotive products
• Improve inventory and shipping efficiency
• Reduce unnecessary handling and storage
• Serve customers across different regions

Because fulfillment locations may vary, shipping and delivery times can differ between orders.

1. Order Processing

After your order is successfully placed, it enters our preparation and verification process.

During this stage, we may complete order verification, product inspection, packaging, and shipping label preparation.

During holidays, promotional periods, or other high-volume seasons, processing may take up to 5 business days.

Orders are generally not processed on weekends or major public holidays.

2. Shipping Charges

KELVURON™ currently charges a flat shipping fee of $5.99 per order.

The applicable shipping charge will be displayed at checkout before payment is completed.

Any customs duties, import taxes, or other destination-related fees are not included unless specifically stated during checkout.

3. Estimated Delivery Times

Estimated transit time begins after your order has been processed and transferred to the shipping carrier.

These delivery windows are estimates and should not be considered guaranteed arrival dates.

Actual delivery times may be affected by:

• Carrier operations
• Destination location
• Customs inspections
• Weather conditions
• Local postal services
• Holiday shipping volumes
• Transportation disruptions
• Other circumstances outside our direct control

4. Order Tracking

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

The confirmation will normally include your tracking number or available shipment information.

Please allow approximately 1–3 business days after shipment for the carrier's tracking system to display the first update.

A temporary lack of tracking activity does not necessarily mean that your package has stopped moving.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees required by the destination country.

Unless otherwise stated at checkout:

• Import-related charges are the responsibility of the recipient
• Customs requirements vary by country and region
• KELVURON™ does not determine or control customs charges
• Customs inspections may result in additional delivery time

KELVURON™ is not responsible for delays caused by customs authorities or local import procedures. Customers should review applicable import regulations before placing an international order.

6. Address Changes & Order Cancellations

We begin preparing orders shortly after they are placed.

If you need to correct your shipping address or request an order cancellation, please contact us as soon as possible via email: service@kelvuron.com.

Once an order has entered fulfillment, been packed, or been handed over to the carrier, we may no longer be able to modify or cancel it. Please review all shipping and contact information carefully before completing checkout.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information. Please verify the following before submitting your order:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact details

KELVURON™ cannot be held responsible for delivery issues caused by incorrect or incomplete customer-provided information. If a package is returned because of an incorrect address or failed delivery caused by customer information, additional shipping charges may be required for reshipment.

8. Damaged Packages

If your product arrives damaged during shipping, please contact our support team within 72 hours of delivery.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the shipping package
• A brief description of the issue

After reviewing the information provided, we will determine an appropriate resolution, which may include a replacement or another suitable remedy.

9. Lost Packages

If the shipping carrier officially confirms that your package has been lost during transit, please contact: service@kelvuron.com.

Once the loss has been verified, KELVURON™ may arrange a replacement shipment at no additional product cost.

Please note that delayed tracking updates or temporary tracking inactivity do not automatically mean that a package has been lost.

10. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages. This may happen when:

• Products are stored at different fulfillment locations
• Different products require different packaging methods
• Items become ready for shipment at different times

You may therefore receive multiple tracking numbers, and individual packages may arrive on different dates.

11. Delivery Delays

While we work with logistics partners to maintain reliable delivery schedules, certain circumstances may cause unexpected delays (e.g., severe weather, customs clearance, carrier disruptions, regional transportation issues, local delivery delays, holiday shipping demand, unexpected operational events).

If your shipment appears significantly delayed, please contact our customer service team so we can review the available tracking information.